Join a panel of influential CRM and Growth experts as they map out the future of customer engagement in 2026.
Featuring:
Juan Echeverri, Senior CRM and Campaign Manager at a Leading Fashion Retailer
Ioana Iordache, Product Growth Consultant at Blinkist
Isabelle von Matuschka, CRM & Growth Strategy Consultant
This session addresses how leading apps are adapting to the modern, hyper-personalized customer journey. The discussion focuses on leveraging advancements like AI-driven personalization and predictive analytics to move beyond reactive messaging and into proactive, strategic relationship building. Learn how the experts are implementing sophisticated automation and navigating privacy-first strategies to build stronger, smarter, and ultimately more profitable customer relationships in a complex digital environment.
